Terms and Conditions
Effective Date: July 2025
Welcome to Novaplas. These Terms and Conditions (“Terms”) govern your use of our website located at https://www.novaplas.com.au (“Site”) and your purchase of products from our online store.
By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
1. General Information
Novaplas is an Australian-based retailer specializing in plastic moulded components. All products listed on our Site are subject to availability and may be withdrawn or modified at any time without notice.
2. Eligibility
You must be at least 18 years old or have the permission of a legal guardian to make purchases on our Site.
3. Payment Methods
We accept the following payment methods:
- PayPal
- Stripe
- BPoint
All payments must be made in Australian Dollars (AUD). You agree to provide current, complete, and accurate purchase and account information.
4. Pricing and Product Information
All prices are listed in AUD and include GST unless otherwise stated. We strive to ensure that all product descriptions and prices are accurate, but errors may occur. If we discover an error in the price or description of a product you have ordered, we will inform you and give you the option to reconfirm or cancel your order.
5. Shipping and Delivery
Shipping times and costs vary depending on your location and the shipping method selected. Estimated delivery times are provided at checkout but are not guaranteed. Novaplas is not responsible for delays caused by third-party carriers.
6. Returns and Refunds
Our return and refund policy is outlined in a separate document. Please refer to our Returns Policy for full details.
7. Intellectual Property
All content on this Site, including text, graphics, logos, images, and software, is the property of Novaplas or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, distribute, or otherwise use any content without our prior written permission.
8. Limitation of Liability
To the maximum extent permitted by law, Novaplas shall not be liable for any indirect, incidental, or consequential damages arising out of or related to your use of the Site or purchase of products.
9. Privacy
We respect your privacy. Please refer to our Privacy Policy to understand how we collect, use, and protect your personal information.
10. Governing Law
These Terms are governed by the laws of Western Australia. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Western Australia.
11. Changes to Terms
Novaplas reserves the right to update or modify these Terms at any time without prior notice. Your continued use of the Site after any changes constitutes your acceptance of the new Terms.
12. Contact Us
If you have any questions about these Terms, please contact us on the ‘Contact Us’ page of this website.
Returns Policy for Novaplas Online Store Purchases Only.
Effective Date: July 2025
At Novaplas, we are committed to providing high-quality plastic moulded components. If you are not completely satisfied with your purchase, please review our returns policy below.
1. Eligibility for Returns
- Items must be returned within 30 days of the delivery date.
- Products must be unused, in their original packaging, and in resalable condition.
- Proof of purchase (e.g., order confirmation or receipt) is required.
2. Non-Returnable Items
The following items are not eligible for return:
- Custom or made-to-order products
- Items marked as “Final Sale”
- Products damaged due to misuse or improper handling
3. Return Process
To initiate a return:
- Contact our customer service team at our ‘contact us’ with your order number and reason for return.
- We will provide instructions and a return authorisation if your request is approved.
- Ship the item(s) to the address provided using a trackable shipping method.
Note: Customers are responsible for return shipping costs unless the item is defective or incorrect.
4. Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 7–10 business days.
- Shipping fees are non-refundable.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item:
- Contact us within 7 days of delivery.
- Provide photos and a description of the issue.
- We will arrange for a replacement or refund at no additional cost.
6. Contact Us
If you have any questions about our returns policy, please see ‘contact us’ page.